PROTIS™ (Greek: the first, the best) is a workflow-based complaint and improvement management system for the efficient processing of internal and external complaints. With PROTIS™, you are able to utilize the knowledge and experience available with the goal of permanently reducing the costs of errors and improving products and processes for the benefit of the customer.

PROTIS™ is

• a knowledge-based complaint management system
• a software for systematical handling of internal and external complaints
• an active, self-learning system, which utilizes your company's engineering experience and knowledge to improve your products and processes.
• based on a workflow system that utilizes your Know-How to considerably reduce your costs by optimizing your processes
• web-based

Fig.: PROTIS Workflow

Main Features and Functions

Workflow control

• Automatic forwarding of a complaint for analysis and action planning in conjunction with a reminder and escalation system

Registration (customer data, description of the problem)

• Quick and easy acquisition of the complaint
• Integration of customer, supplier and product data possible
• Appendices, for example in the form of text or image files
• Decentralized acquisition via an Internet browser possible for customers and suppliers

Preanalysis (visual inspection, error analysis, preventive measures, "preliminary" 8D report)

• Automatic generation of statistics on the types of errors
• Access to error cases already processed

Action planning and assessment

• Divided into short-term, mid-term and long-term actions
• Initiation of additional actions (preventive measures, FMEA, etc.)

Standard reports (documentation)

• Automatic 8D Report
• Graphic and predefined evaluations (e.g. by cost, duration, product, error, cause)
• Export to MS Excel
• Customized assessments

Fig.: Complaint workflow – automotive industry (example)